Terms and Condition

Last Updated: 9 May 2025

Welcome to Gloss Galaxy. These Terms and Conditions ("Terms") govern your access to and use of our website glossgalaxyinc.com and the related services provided by Gloss Galaxy ("we," "us," or "our"). By placing an order or otherwise using our services, you agree to be bound by these Terms. Please read them carefully.

1. Acceptance of Terms

  • By accessing or using our website and services, you affirm that you are at least 18 years of age and agree to comply with these Terms.

  • If you do not agree to these Terms, please do not use our website or services.

2. Orders, Payment, and Contract Formation

  • Order Placement: When you place an order, you agree to provide current, complete, and accurate information. Any changes to your order must be communicated promptly.

  • Payment: Prices for products are indicated on the website and are in Indian Rupees (₹). Payment is to be made at the time of order via the available secure payment methods.

  • Contract: Your order, subject to acceptance by us, constitutes an offer to purchase. We reserve the right to accept or decline your order without obligation.

  • Order Confirmation: A confirmation email will be sent once your order has been accepted and processed.

3. Shipping and Delivery

  • Processing Time: We strive to process and dispatch all orders within 2 business days. Orders exceeding 5 pieces per product or custom orders may require additional time.

  • Shipping Method: We utilize trusted domestic courier services to deliver orders within India.

  • Risk of Loss: Ownership and risk of loss pass to you upon delivery to the carrier. Please review the shipment promptly and notify us immediately of any issues.

  • Delivery Time: Estimated delivery is 3–5 business days (excluding processing time).

4. Returns, Refunds, and Exchanges

  • Policy Overview: All sales are subject to our Returns and Refunds Policy available on our website. Please review this policy for details about conditions, timeframes, and procedures.

  • Defective/Damaged Items: In the event that products are defective or damaged upon receipt, please contact us within 48 hours at glossgalaxyinc@gmail.com for assistance.

  • Cancellation: You may cancel an order before it is dispatched by contacting our customer service. Once shipped, cancellations will be subject to our Returns Policy.

5. Intellectual Property

  • All content on glossgalaxyinc.com, including text, images, graphics, logos, and trademarks, is the property of Gloss Galaxy or its licensors.

  • You are granted a limited, non-exclusive right to access the website for personal, non-commercial purposes. Reproduction or commercial use of any content is prohibited without prior written consent.

6. Disclaimer of Warranties

  • The website and services are provided “as is” and “as available” without any representations or warranties of any kind, either express or implied.

  • We do not warrant that the website or services will be uninterrupted, error-free, or secure, or that any defects will be corrected.

7. Limitation of Liability

  • Gloss Galaxy shall not be liable for any indirect, incidental, consequential, or punitive damages, or any loss of profits or revenues arising out of or in connection with your use of our website or services.

  • In any event, our liability to you will not exceed the amount paid by you for the products giving rise to the claim.

8. Indemnification

  • You agree to indemnify, defend, and hold harmless Gloss Galaxy, its affiliates, officers, directors, and employees from any claims, liabilities, damages, and expenses (including reasonable attorneys' fees) arising from your use of the website or violation of these Terms.

9. Governing Law and Jurisdiction

  • These Terms and any disputes related to them shall be governed by and construed in accordance with the laws of India.

  • Any legal disputes will be subject to the exclusive jurisdiction of the courts in India.

10. Modifications to the Terms

  • Gloss Galaxy reserves the right to modify or update these Terms at any time without prior notice.

  • Any changes will be effective immediately upon posting on our website, and your continued use of the website and services constitutes your acceptance of the revised Terms.

11. Contact Us

If you have any questions or concerns about these Terms and Conditions, please contact us at:
📧 glossgalaxyinc@gmail.com

By using our website and services, you acknowledge that you have read, understood, and agree to these Terms and Conditions. Enjoy shopping at Gloss Galaxy!